Title: Help Desk
Location: River North, Chicago, IL
Length: long term contract
The Support Analyst will provide first and second level customer support for all our clients’ customers and business partners.
This position will work directly with end users to resolve technical difficulties related to our clients’ application/ hardware / software infrastructure environment. If the user’s problem cannot be resolved at this level, the issue will be clearly documented in our clients’ problem tracking tool escalated and assigned to Technical Services. The position will also be responsible for tracking timelines of unresolved tickets, following our clients’ escalation procedures, and following-up with Technical Services and the end user until the problem are resolved. This position will report to the IT Support Manager.
Key Performance Indicators