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Junior Application Support

Title: Junior Application Support

Location: Boston, MA 02210

Length: Full Time


Assist First Line Support (FLS) including the following:

  • Ensure FLS processes are followed and client Service Level Agreements are met.
  • Own assigned calls through to resolution.
  • Attend issue escalation calls with clients.
  • Liaise with FLS in London and Poland.


  • Experience supporting software products.
  • Application development or SQL programming experience.
  • Educated to degree level or similar.
  • Understanding of relational databases.
  • Analytical mind-set
  • Customer-focussed
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